Privacy Policy
Paint the Town
Effective Date: January 1st, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Paint the Town (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services.
All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information when you interact with our website, request our services, communicate with us, or otherwise engage with Paint the Town.
Personal Information
This may include:
- Name
- Email address
- Phone number
- Physical address
- Payment information when you make a purchase or request a quote
- Opt-in records and timestamps for communication channels, including SMS and email
Non-Personal Information
This may include:
- IP address
- Browser type
- Device information
- Website usage patterns
- Analytics information
- Cookies and similar technologies
Customer Communication
We may collect and maintain:
- Records of inquiries and service requests
- Appointment details and preferences
- Service history
- Customer feedback
- Communication preferences
2. How We Use Your Information
We may use collected information for purposes including:
- Providing and improving our services
- Processing transactions and payments
- Responding to inquiries and quote requests
- Communicating with you about inquiries, appointments, services, and promotions
- Enhancing website functionality and user experience
- Ensuring security and preventing fraud
- Maintaining records of communication preferences and consent
We use information only as reasonably necessary to operate our business, provide requested services, communicate with customers, and maintain the functionality and security of our website.
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
If you voluntarily opt into SMS messaging from Paint the Town, you agree to receive text messages related to our services, including appointment reminders, customer support, service-related communications, and important updates.
Opt-In & Consent
- You will only receive messages if you have explicitly opted in.
- We maintain timestamped records of applicable opt-in actions.
- We comply with applicable telecommunications and messaging laws and regulations.
Opt-Out Instructions
You can cancel SMS notifications at any time by replying: STOP
After requesting to opt out:
- You will receive a final confirmation message where applicable.
- No further messages will be sent unless you subsequently re-opt in.
- Opt-out requests will be processed promptly.
Message Frequency & Content
- Message frequency varies based on your interactions with Paint the Town.
- Messages will be related to services, appointments, requests, customer support, or other communications for which you have provided consent.
- We do not send promotional SMS content without the appropriate consent.
Help & Support
Reply: HELP for assistance.
You may also contact Paint the Town directly:
Carrier Information
- Standard message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers may include AT&T, Verizon, T-Mobile, and other participating or regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers supporting our direct services, such as customer service, may be permitted when necessary to provide those services.
All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties for unrelated purposes, except as necessary for SMS aggregators and providers to deliver the text messaging services to which you have consented.
We implement reasonable data protection measures designed to safeguard SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information in limited circumstances, including:
Service Providers
We may share information with third-party vendors that assist with business operations, such as:
- Payment processing
- Appointment scheduling
- Website functionality
- Customer communication
- SMS delivery
SMS aggregators and messaging providers may process information solely as necessary to deliver messages that you have consented to receive. Service providers are expected to maintain appropriate confidentiality and security measures.
Legal Compliance
We may disclose information when reasonably necessary:
- To comply with applicable law
- In response to valid legal process
- To respond to valid law enforcement requests
- Pursuant to court orders
- To protect our rights, property, customers, or business
Business Transfers
If Paint the Town is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction. In such circumstances, applicable personal information will remain subject to appropriate privacy protections.
Important SMS Privacy Limitation:
All of the above categories exclude text messaging originator opt-in data and consent. Such information will not be shared with third parties for marketing or promotional purposes, except where necessary for aggregators and providers of the text messaging services.
5. Data Security
We implement and maintain reasonable security measures designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.
These measures may include:
- Encryption of sensitive data in transit and at rest where supported
- Secure access controls and authentication mechanisms
- Security assessments and system updates
- Appropriate employee or personnel training on data protection
- Breach notification procedures in accordance with applicable laws
- Secure backup systems and disaster recovery procedures
Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We strive to use commercially reasonable means to protect personal information but cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Analyze website traffic and user behavior
- Remember preferences
- Improve website functionality
- Improve the user experience
- Measure website and service performance
You may be able to control cookies through your browser settings. Disabling cookies may limit or affect certain website features.
7. Your Rights & Choices
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- Access your personal information
- Request corrections or updates
- Request deletion of personal information
- Opt out of marketing emails by using the unsubscribe option provided in applicable emails
- Opt out of SMS messages by replying STOP
- Request information about how your information is processed
- Withdraw consent for future communications
- Lodge a complaint with an applicable supervisory or regulatory authority
To exercise applicable privacy rights, contact Paint the Town using the information provided in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites, services, or resources.
Paint the Town is not responsible for the privacy practices, policies, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
This Privacy Policy applies only to information collected by Paint the Town through our website, services, communications, and related business interactions.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or applicable legal requirements.
The most current version will be available on our website and will include the applicable effective date.
If we make significant changes, we may provide notice by email, through our website, or by another appropriate method.
10. Contact Us
If you have questions about this Privacy Policy, our information practices, or how your personal information is handled, please contact us:
Paint the Town
Consent
By using the Paint the Town website and services, you acknowledge this Privacy Policy and the information practices described herein, subject to any rights or choices available to you under applicable law.